| Edelle Schlegel

Important Info for Ordering Fruit to Cold Locations ❄️

Every year we continue to learn more ways to provide you with the best experience possible.

This is actually our best time to ship fruit, because the colder weather prevents the fruit from over-ripening. It's also the best time of the year to order frozen fruit!

If you live somewhere cold, please keep the following information in mind when ordering fruit:

  • You can select overnight shipping at the checkout for extra security. Your fruit will arrive the day after we ship, not the day after you order.
  • You'll receive an email with tracking information as soon as a shipping label is printed in preparation for your order, and see movement on that tracking information as soon as your order is in transit!

​It is important to keep track of your order in transit especially if you live somewhere with below freezing temperatures.

  • You can sign up for email and/or text updates from UPS to keep track of your shipment along every point on its route.

​Bring your box indoors as soon as it is delivered.

If unripe fruit freezes or gets too cold due to being left outside, it will not ripen properly since our fruit grows in a subtropical climate.

If you will not be home when the box is delivered, we recommend calling the shipping carrier for them to hold it at their facility for you to pick up. They will do this for free.

Or you can ask someone to bring your box inside your home for you.

Many of the fruits we ship are ready to eat when you receive them. Some of them must wait to ripen. You can find out more ripening info here.

Take all of your fruit out of the box as soon as you bring it inside, because it will not ripen properly if left piled on top of each other.

Ripe ready-to-eat fruit can be kept cold or refrigerated. Unripe fruit should be kept at room temperature (70 degrees or above is optimal). Some unripe fruits can withstand cooler temperatures better than others. Annonas should never be exposed to cold temperatures for longer than 24 hours. 

If you have any issues with the fruit you receive, then you MUST email our Customer Support team on the same day your box is delivered to be considered for reimbursement/replacement: