If your package was damaged by the Postal Service, or somehow delayed, we will deal with that problem on an individual basis. We DO NOT Guarantee that we will be able to reimburse or refund you, but we will do our best to remedy the situation.
If any of your fruit/boxes arrived late or damaged, you must take pictures of the fruit IMMEDIATELY and send it to miamifruitsales@gmail.com the same day you receive your box. From there we can evaluate the damages and work towards a solution. We may ask for photos of the inside of the fruit to best evaluate the situation. Ideally we will reimburse or partially reimburse the order for store credit or issue a partial refund, BUT Reimbursement is not guaranteed and reimbursement is given under our (Miami Fruit LLC's) discretion.
If there is a ripening issue please send us photos via email immediately upon recognizing this, so we can best assist you further. Ideally we will reimburse or partially reimburse the order for store credit or issue a partial refund, BUT Reimbursement is not guaranteed and reimbursement is given under our (Miami Fruit LLC's) discretion.
If there is a weight discrepancy with your order, please send us photos of all of your fruit on a produce scale the same day your order is delivered. Ideally we will reimburse or partially reimburse the order for store credit or issue a partial refund, BUT Reimbursement is not guaranteed and reimbursement is given under our (Miami Fruit LLC's) discretion.